Frequently Asked Questions

Who is Connect Energy?

Connect Energy is an independent natural gas supplier that is locally-owned and licensed in the Province of Saskatchewan. The Connect Team has 80 years of combined experience providing natural gas to thousands of Saskatchewan businesses and institutions since 1988.Connect Energy has aligned itself with a world class "AA credit" energy company that plays a strategic role in providing the most competitive energy purchasing options for Connect Energy’s clients.

Are any physical changes required before I can purchase natural gas from Connect Energy?

No. You continue to receive natural gas through the pipelines of SaskEnergy, but you have a choice of who supplies the natural gas commodity to SaskEnergy’s distribution system. You will continue to receive your monthly natural gas bill from SaskEnergy. Connect Energy will be listed as the natural gas supplier.

Who do I call if I experience a gas leak or disruption of service?

SaskEnergy will continue to be responsible for repairs and maintenance. The costs of these services are included in the rates charged by the utility for distributing the gas.

When did natural gas deregulation happen?

Larger users have had a choice of suppliers since 1987. For smaller users, competition was introduced in 1998.

Should I be worried about the security of my gas supply?

No. SaskEnergy will deliver gas to your business even if your broker’s supply fails.

When will my contract take effect?

In Saskatchewan, contracts take effect only once per year – in November.

How can I tell if my program has started?

Connect Energy’s name will appear on your SaskEnergy bill in the gas supply section.

Are there any other charges?

No. You will continue to receive a bill from SaskEnergy showing the basic monthly charge, gas delivery charge and charge for gas consumed. There are no other charges.

On which portion of my gas bill can savings be achieved if I buy my natural gas from Connect Energy?

Approximately 2/3 to 3/4 of your bill is the cost of the natural gas. This is the portion in which there is potential for Connect Energy to save you money. The remainder of your bill covers regulated costs, such as delivery and administration, and is the same regardless of whom you choose to supply your gas.

Who is eligible for Connect Energy service?

All commercial, institutional and multi-unit residential customers are eligible to sign a supply agreement with Connect Energy.